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hello@c4mweb.com

Call Us For Your Questions

07947 244 440

FREQUENTLY ASKED QUESTIONS (FAQ)

Thank you for making a choice on C.4.M Package! Listed below are some beneficial tips for shipping with C.4.M. These particular frequently asked questions are being provided for relevant information reasons only and usually do not make up binding representations or perhaps warranties

SHIP

Major metropolitan locations will provide a separate storefront for processing C.4.M shipments. If the C.4.M storefront is closed you may bring your shipment to the C.4.M and a customer service representative will process your shipment. Find your closest location.

Hours vary by location with many locations offering service 24 hours a day, 365 days a year.

We will, however, consider applications from individuals with home-based businesses on a case by case basis.

Individuals may not ship collect. Either the individual will have to apply for a credit account, or the recipient can place a shipment over the phone, and prepay with a credit card by calling……… Our online customer portal for non-account holders is currently in development.

If you are returning a product that was delivered by c4m, please contact the seller to coordinate your return.If you are utilizing a return shipping label provided to you, drop off the package at the closest Package Express location. Find your closest location.

We currently deliver throughout the continental Africa. For shipments within Nigeria, c4m can be reached by calling………….. Or online at www.c4mweb.com,

Delivery dates are dependent on the requested service level. Visit Our Services page for more details.

Yes, the recipient’s email address or phone number provided at the time of shipping will be utilized to notify the recipient. If no email address or phone number is provided, a postcard will be sent notifying the recipient of the shipment’s availability.

C4m only offers delivery to homes and apartments if the delivery charges are prepaid when the shipment is tendered. Additional charges may apply.

C4m will hold the shipment and make the shipment available for pick-up at a designated Greyhound facility unless authorized to leave the package without signature. Unsuccessful deliveries will incur a re-delivery charge if requested.

C4m offers pick-up and delivery if the delivery charges are prepaid when the shipment is tendered. Additional charges may apply.

C4m offers a variety of service levels to meet any shipping need. Visit the Our Services page for more details.

C4m offers shippers the ability to purchase additional declared value for shipments exceeding the standard $100 value declaration. C4m does not offer insurance for shipments. See Terms and Conditions of Purchase and Carriage for declared value costs and limitations.

The maximum weight per package is 10 pounds. The maximum dimensions that we can accommodate are 30″ H x 47″ W x 82″ L.

All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing fragile or perishable articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements. Additional restrictions apply for auto parts as listed below.
Auto parts will need to be tendered with dem packaging. If manufacturing packaging does not exist we will accept at the shippers risk or at no declared value.

Yes, please leave your package open for inspection. Tape will be made available for you to seal your package after inspection. C4m reserves the right to open and inspect shipments when deemed necessary and to refuse those improperly or inadequately packed, damaged or containing prohibited articles.

No, but the item must be prepared with appropriate packaging materials in order to protect the item being shipped as well as other items traveling in the cargo space.

Most c4m locations sell packaging supplies. Prices and availability may vary, so contact us to confirm availability and rates.

C4m accepts many different types of shipments. If you are unsure if your item is acceptable, review our prohibited articles.

C4m rates vary by weight, distance and service level. Please obtain rate information using our online shipping application. If you have not registered for online access, obtain a Quick Quote now. For additional questions, visit our Contact Us page and contact Customer Service.

Some shipping supplies, as well as preprinted bills of lading, can be ordered online on the Order Supplies page. Additional supplies can be obtained from your closest c4m location.

TRACK

C4m shipping centers and c4m terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.

You can receive updates on your shipment by visiting the Track a Package page.

Yes, the recipient’s phone number you provide at the time of shipping will be utilized to notify the recipient. If a phone number is not provided, a postcard will be sent notifying the recipient of the shipment’s availability.

You can track the delivery of your shipment by visiting the Track a Package page. For additional questions, visit our Contact Us page to contact Customer Service.

You can track your shipment by visiting the Track a Package page.

You may use a waybill number, a shipment number, a c4mweb online order number or a reference number (provided at time of shipping) to track a shipment.

FREQUENTLY ASKED QUESTIONS (FAQ)

C4mweb offers a wide variety of additional services such as: holiday delivery, weekend delivery and delivery confirmation. For a complete list view our Service Guide. Additional fees may apply.

MANAGE

We have various ways you can reach us. View the Contact Us page for the method that best suits your needs.

All individuals who wish to pay by credit card can register in c4mweb.com, C4m offers account credit to business shippers based on volume.

If you are returning a product that was delivered by c4mweb, please contact the company you purchased the product from to coordinate the return of the item.
If you are utilizing a return shipping label provided to you, drop off the package at the closest c4mweb location. Find your closest location.

Any changes regarding your order must be made as soon as possible. View the Contact Us page for the method that best suits your needs.

All forms are available at our c4mweb shipping centers. Frequently used forms are available on our Forms & Documents page.

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We are always happy to hear from our customers. If you have an immediate need, contact our National Customer Service Center by using the appropriate link on Contact Us or calling………… To be contacted by a sales representative, use this form or call us at………..

Reference the c4mweb User Manual. If you need immediate assistance, contact customer support or call a customer service representative.